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ServiceNow is the Human Resources Service Delivery (HRSD) and IT Service Management (ITSM) platform at OSU. HR and IT employees can sign in to provide services and support to the OSU community.
Looking to receive support or browse our Knowledge Base articles? Visit the Employee Service Portal.
ServiceNow for Human Resources
Oregon State University's University Human Resources (UHR) and Payroll have implemented the Human Resources Service Delivery (HRSD) project to enhance HR services using the ServiceNow platform.
This initiative offers streamlined onboarding and offboarding processes, new self-service options—including a virtual agent/chatbot, a service catalog, and a centralized knowledge base with answers to frequently asked questions—and reduces manual processes by providing more consistent workflows with guidance at each step. As a result, UHR and Payroll employees are more available for consultation on complex HR issues, improving the overall HR experience for faculty, staff, and students.
HR Training and Resources
Resources for HR Liasons and Supervisors
- HRSD Video - HR Liaisons and Supervisors 2022-11-29
- HRSD Video - HR Liaisons and Supervisors 2023-01-12
- HRSD Video - HRSD Experience Walkthrough for Supervisors and HR Liaisons
- HRSD Video - Go Live Presentation
- HRSD Quick Reference Guide for the Employee Service Portal
ServiceNow for IT
OSU IT uses ServiceNow as its IT Service Management Platform (ITSM) to provide services and support for the OSU Community. ServiceNow is designed to improve how OSU IT handles requests and is a significant step towards providing equitable and consistent support, improving service delivery, and increasing customer satisfaction.
Learn more from the ServiceNow Knowledge Base.