Get Help from the Service Desk
Contact Information:
-
Phone: 541-737-8787
- Online: Submit a Help Request
- In Person: Milne Computer Center - by appointment or drop-in
- If you cannot sign in to ONID, please call or email: [email protected]
Hours of Operation:
- Fall/Winter/Spring Term Hours:
- Mon-Fri 8am-7pm (no walk-in 5pm-7pm)
- Weekends 3pm-7pm (remote support only, no walk-in)
- Break and Summer Hours: Mon-Fri 8am-5pm, Weekends closed
- Holidays and Closure days: We are closed when the Corvallis campus is closed and are closed for holiday weekends. (For the Thanksgiving break, the Service Desk will be closed Thursday-Friday, open on Saturday-Sunday.)
Quick link to this page:
Map and Parking Information:
Milne Computer Center is located on Campus Way. Visitors may request a parking pass from Milne 201 to park in a reserved customer spot to the East of the building. For more parking information, see https://transportation.oregonstate.edu/parking.
Office of Human Resources
Access to the HR service portal and additional Human Resources services.
Other OSU IT Help Desks
Some colleges and departments provide IT support through their own help desks.
Office of the Registrar
Get help with registration questions, transcripts, enrollment and more.
What is the Service Desk?
The Service Desk is the main point of contact for help with all services provided to campus by University Information and Technology. Students, employees, and associates may contact the Service Desk by phone, email, or walk-up.
The name "Service Desk" is an ITIL-based, industry standard for a single point of contact for service requests and incidents. The name implies that the scope of services provided is broad, and that is exactly the intent.
The Service Desk provides desktop support to about half of OSU employees. Some colleges and departments provide IT support through their own help desks. If you are affiliated with one of the below colleges or departments, please contact the applicable help desk for IT support.
Note that all OSU students, employees and associates can contact the Service Desk; the Service Desk will refer requests to other IT help desks if needed.
Who are we?
There are about 10 full time staff and about 80 student workers that make up the Service Desk today. Student workers are always supervised by full-time staff, and you may request escalation or transfer to a full-time staff member if you prefer. However, our student workers are highly skilled and receive extensive training. Additionally, student workers enable us to provide more coverage during evenings and weekends.